soda77Privacy Policy

This page describes what we collect when you use soda77 and how we keep that data protected. We gather personal information during account registration, identity verification (KYC), and ongoing platform use. Our commitment is to handle your data transparently, securely, and in compliance with applicable law.

We process your information to verify your identity, prevent fraud, manage payments, and improve our service. We do not sell your data to marketers. We use third-party payment processors and hosting providers who access your data only as needed to deliver our service. This policy outlines your rights and our obligations.

What We Collect at soda77

When you register an account on soda77, we collect your email address, phone number, name, and a secure password. During KYC verification, we request your government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, lease agreement, or bank statement). We photograph these documents to confirm your identity and verify your residence.

As you use soda77, we log your activity: account login times, game sessions, deposits, withdrawals, and chat interactions. We record your IP address and device type for security purposes. If you contact our support team, we retain your support messages and any attachments or transaction IDs you provide.

Registration data: Email, phone, name, password. Used to create and secure your account.
KYC documents: ID and proof of address. Stored securely to verify identity and comply with anti-money-laundering rules.
Activity logs: Login times, game history, payments, withdrawals. Used to detect fraud and resolve disputes.
Device and IP data: Browser type, device identifier, IP address. Collected for security and platform analytics.

How We Use Your Data

We use the information we collect for the following purposes:

Account management: We verify your identity, maintain your account, and process your requests to update profile information or reset your password.
Payments and withdrawals: We share your name and bank or e-wallet details with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet providers) to execute deposits and withdrawals. These processors operate under their own privacy policies.
Fraud prevention and security: We analyze your activity patterns to detect suspicious behaviour. If we identify unusual transactions or multiple login attempts from different locations, we may freeze your account temporarily and contact you to verify.
Legal compliance: We retain KYC documents and transaction records to comply with anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations. We may disclose data to relevant authorities if required by law.
Dispute resolution: If you contest a game outcome or transaction, we review your activity logs, broadcast recordings, and account history to investigate.
Platform improvement: We analyze anonymized usage patterns to understand how players interact with soda77 and identify technical issues or feature opportunities.

Third-Party Data Processors

We work with external companies to deliver soda77. These processors may access your personal data but are bound by confidentiality agreements:

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment service providers receive your name, phone, and bank account details to process your transactions.
KYC verification providers: Third-party identity-verification services may receive scans of your ID and proof of address to confirm authenticity.
Hosting and cloud providers: Our servers may be located outside Indonesia. Data stored in cloud infrastructure is encrypted and access is restricted to authorised soda77 staff.
Analytics services: We may use analytics platforms to track how players navigate soda77 and which games are popular in Jakarta, Surabaya, Bandung, Medan, and Semarang.
Customer support tools: Our live-chat and email support systems are provided by third-party platforms that store your messages.

Data location: Our servers may sit outside your jurisdiction. By using soda77, you consent to your data being processed internationally subject to applicable law.

Your Rights and Data Access

You have the right to request access to the personal data we hold about you. You can also request correction of inaccurate information or deletion of your data, subject to our legal obligations to retain certain records (such as transaction history for AML compliance). To exercise these rights, contact our support team with a formal written request. We respond within 30 days.

If you wish to close your soda77 account, we can deactivate it, though we may retain your account data in anonymized form for audit and dispute-resolution purposes.

Cookies and Tracking

We use cookies on soda77 to maintain your session, remember your preferences, and track platform usage. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect your ability to use certain soda77 features.

We also use pixel tags and similar tracking technologies to understand which pages and games draw player interest. This information helps us optimize soda77's design and functionality.

Data Retention

We retain your account data for as long as your account is active and for a reasonable period after closure to resolve disputes and comply with legal obligations. KYC documents (ID and proof of address) are stored for a minimum of five years to satisfy AML requirements. Transaction records are retained for audit purposes.

If we close your account due to a violation of our terms, we may retain your data longer to prevent re-registration or fraud.

Security Measures

We encrypt all data in transit using HTTPS. Your password is hashed and never stored in plain text. We use firewalls, intrusion detection, and regular security audits to protect soda77 from unauthorized access. Our staff access personal data only when necessary and under strict confidentiality protocols.

While we employ industry-standard protections, no system is completely secure. We are not liable for breaches caused by factors beyond our control. If we experience a data breach affecting your information, we will notify you without unreasonable delay.

Contact Us About Your Privacy

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via live chat or email. Our contact page lists all available channels. For formal data-access requests or complaints, email is preferred so we maintain a documented record.

We review all privacy inquiries and respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with your local data-protection authority.

Legal

Policy Updates and Jurisdiction

We may update this privacy policy to reflect changes in our practices or applicable law. We will post changes on this page and update the effective date. Continued use of soda77 after a policy change constitutes your acceptance of the updated terms.

Our privacy practices are governed by the laws of the jurisdictions in which we operate. soda77 services are available only where local law permits. Your access to soda77 and our collection of your data comply with applicable regulations in supported regions. If you are uncertain about privacy law in your area, consult a local legal professional.

This privacy policy works in conjunction with our Terms and Conditions and Legal Notice. In case of conflict, the most specific policy applies. For clarification, contact our support team.